AI receptionist and WhatsApp automation in Kolkata
Answer every enquiry in seconds, in Bengali, Hindi or English, book appointments and send reminders, even when your team is busy or the shop is closed.
Kolkata customers message first, and late
In Kolkata a lot of enquiries arrive on WhatsApp, often in the evening or late at night, and often in a mix of Bengali, Hindi and English. If nobody replies until the next morning, many of those people have already messaged someone else.
An AI receptionist can answer the routine questions straight away: timings, prices, location, available slots. It replies in the language the customer wrote in, and books the appointment or takes their details.
Anything it can’t handle goes to your team with the whole conversation, so nobody has to ask the customer to repeat themselves. During Puja or a sale, when messages pile up, it keeps the queue moving.
The full service, wherever you are: AI customer support.
What you get in Kolkata
- 01
Replies in three languages
Bengali, Hindi and English, matched to how each customer writes.
- 02
WhatsApp Business set-up
Profile, catalogue and the official API where it’s needed.
- 03
Bookings and reminders
Appointments booked into your calendar, with reminders before the visit.
- 04
Hand-off to your team
Tricky questions passed on with the full chat, not lost.
- 05
Festival and sale rush
Instant replies when messages spike during Puja or a big offer.
- 06
Weekly tuning
We read the conversations and improve the answers every week.
For a clinic in Ballygunge
Patients message on WhatsApp to ask about a doctor’s days, the fee and how to book. The AI receptionist answers in Bengali or English, offers the next free slots, books one and sends a reminder the evening before. Reports and anything medical are passed to the front desk with the conversation attached. The front desk spends less time on the phone and more with patients in the clinic.
An illustration of how we'd approach it, not a client case study.Questions people ask
Can the AI reply in Bengali?
Yes. It reads and replies in Bengali, Hindi and English, including Bengali typed in English letters, and keeps to the language the customer uses.
Will customers know it’s an AI?
We recommend saying so in the first message. People in Kolkata are used to quick automated replies on WhatsApp, and they mostly care that they get an answer fast.
What happens to questions it can’t answer?
They go to your team with the full conversation, by WhatsApp, email or your CRM, so someone can pick up where the AI left off.
Does it work with my existing WhatsApp number?
Usually, yes. Some features need the official WhatsApp Business API, and we’ll explain what changes before we move anything.
Other services in Kolkata
Or go back to digital marketing agency in Kolkata.
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Book a call and tell us what’s going on with your marketing. We’ll point out where we think the quickest wins are.
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Apps
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Book a call
Want to talk it through?
Book a call and tell us what’s going on with your marketing. We’ll point out where we think the quickest wins are.
Video
AI
Web
Apps
Ads
AI
SEO
SMO